Refund policy

Standard Returns (After Delivery)

Eligibility for Returns: If you have accepted the delivery and wish to return the item, the product must be unopened and in its original packaging. (Opened items are not eligible for return).

Return Timeframe: Return requests must be initiated within 7 days of receiving your package.

Return Procedure & Shipping Cost (After Receiving Delivery): Once your return request is approved, the customer must ship the item back to our local warehouse address at their own expense.

Refund Process: Once we receive the returned item at our warehouse and inspect it to ensure it is unopened and in good condition, a full refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit or debit card company to process and post the refund too. 
        If more than 15 business days have passed since we’ve approved your return, please contact us at selumine00@gmail.com.

 

Order Cancellation & Delivery Rejection Policy

Orders in Transit: Once an order is processed and shipped (in transit), it cannot be canceled.

Refused / Rejected Deliveries: If a confirmed order is rejected or refused by the customer at the time of delivery, the return shipping and handling costs will be the customer's responsibility.

Refund Deductions: In the event of a rejected delivery, the actual return shipping fee will be deducted from your total order amount, and only the remaining balance will be refunded to your original payment method.

Thank you for shopping with SeluMine. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. make a video of unboxing the package.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.